You have 15 days from the shipping date to return your Desen.com purchase. Return costs are 47 USD and they will be deducted from your refund.

If you made your purchase as a registered user: Log in with your username and password. You can make a return request from the order details screen.

If you made your purchase as a guest: Request a refund by clicking on the link that appears in any of the emails we have sent you about your order.

Once your return request has been registered, you will receive an email with the return instructions and the return labels to prepare your package. It is important for you to follow these instructions and to use the return labels as indicated, in order to avoid any issue with your return.